Park Ambassador

Oakland, California, United States | Operations | Part-time

Apply

Come join Fairyland as a Park Ambassador for a chance to build your skills, knowledge, and work experience while making friendships with a warm, diverse group of dedicated individuals committed to creating a magical fantasy world for young children to create, imagine, play, and learn!

The Park Ambassadors provide exceptional customer service to ensure all park guests have a positive experience at Fairyland. Reporting to the Director of Operations, the Park Ambassador is responsible for learning and performing a variety of customer service positions at Fairyland including ride operations, entertainment hosts, and hospitality and cash handling operations in the gift shop, café, coffee stand and admissions gate.  The position requires punctuality, reliability, adaptability and ability to maintain professional demeanor at all times, regardless of circumstances.

COVID-19 Update:  In an effort to keep our visitors, staff, volunteers, and communities safe, Fairyland has adopted a mandatory COVID-19 vaccination policy. In accordance with state and federal laws, Fairyland will consider all qualified applicants requiring a reasonable accommodation from our vaccination policy based on a medical condition or sincerely held religious belief.

Knowledge Skills and Abilities

  • Minimum 16 years of age and able to obtain valid work permit under the CA Department of Education from their secondary educational institution
  • Excellent interpersonal and customer service skills
  • Proven track record of punctuality and attendance
  • Flexible and adaptable to constantly changing and/or challenging situations including weather, crowd size, staff shortages, occasionally having to work past scheduled hours
  • Ability to comply with CFL’s mandatory COVID-19 vaccination policy and current COVID-19 safety requirements including:
  • Ability to provide proof of full COVID-19 vaccination prior to start of employment;
  • Ability to wear and maintaining a face mask for the duration of the scheduled shift;
  • Possess a clear background history with no barriers to working with children
  • Ability to work on weekends and holidays
  • Willing to adapt to seasonal schedules as follows (all shifts between 8:00- 4:30 pm unless otherwise noted): 
    • March – June :          5 days per week (Wednesday – Sunday)
    • June – August:          7 days per week
    • August – November: 5 days per week (Wednesday – Sunday)
    • November – March:  3 days per week (Friday – Sunday)
    • December 15-31<sup>st</sup>:   7 days per week  (11:00 am – 7:30 pm)

Preferred Qualifications

  • Proven ability to work in a multi-faceted, fast paced, customer-facing environment
  • Experience with POS systems and cash handling procedures
  • Experience in the retail or hospitality industries

In addition to the job specific knowledge, skills, and abilities, please understand that working at Fairyland requires successful candidates have:

  • People-orientation- able to interact effectively, politely, and productively with all types of people from all types of backgrounds and experience and in all types of situations. Comfortable working with non-English speaking and culturally diverse stakeholders
  • Professional maturity to manage composure during stressful interactions
  • Energetic, diplomatic, adaptable and with a good sense of humor.
  • Provide fun while having fun!
  • Passionate about the mission, vision, and goals of Fairyland and possess an understanding of how this position contributes to the organization’s success.
  • Openness to learn, grow and develop skills
  • Impeccable integrity and honesty

Physical Requirements

This position is primarily located in an outdoor environment.  Able to perform the following duties with or without accommodation:

  • Stand, sit, kneel, walk, bend, and perform repetitive motions for the duration of an eight (8) hour shift
  • Traverse safely over uneven terrain throughout the entirety of the 10-acre amusement park
  • Safely lift and transport items of up to 50 lbs.
  • Respond quickly to sounds
  • See and respond quickly to situations
  • Communicate in clear, loud voice
  • Operate two-radio for communications with park personnel
  • Work in outdoor, seasonal weather conditions for 100% of shift

Benefits & Compensation

This is a regular, part-time, non-exempt position, not to exceed 29.5 hours per week. The rate of pay is $18.53 per hour. After an introductory period, team members get the following benefits:  

  • Family membership to Fairyland or up to six guest passes annually
  • Discounts in Fairyland’s on-site gift shop and Café 
  • Ability to participate 401k plan savings plan
  • Employer Assistance Program
  • Paid Sick Leave accrues on 1<sup>st</sup> day and eligible for use after 90 days

How to join Team Fairyland

To apply for a position with Fairyland, please complete the application here. Due to the size of our operations, we are unable to take phone inquiries about positions.

Children's Fairyland fully and actively supports equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Our commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We see candidates with a demonstrated commitment to diversity, equity, and inclusion, community building, and meaningful connection with a broad range of people and institutions.

About Fairyland

Featured in the Wall Street Journal’s travel section on unique places to visit in Oakland and touted by BuzzFeed as “The Most Amazing Place to take Kids” in California, Children’s Fairyland is the first storybook theme park in America! In 1950, a group of visionary Oaklanders partnered with the city’s park superintendent and garnered support from enthusiastic citizens to build the outdoor 10-acre theme park on the shores of Lake Merritt in the heart of Oakland. Visited by Walt Disney as he was conceptualizing Disneyland, Fairyland has inspired many other fairytale-themed parks across the United States. Over 220,000 visitors enjoy Fairyland’s many activities and programs annually, and through our outreach program, free or reduced admission is offered to over 16,000 children and families every year. Fairyland operates 362 of 365 days a year, weather permitting.